Privacy Policy – Abbey Blinds Group
Last updated: March 2026
Abbey Blinds Group ("we", "us", "our") is a UK-based manufacturer and supplier of window blinds, shutters, shading fabrics, and made‑to‑measure window coverings for both public and trade customers. We operate multiple production facilities, retail operations, and online platforms serving customers nationally.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with Abbey Blinds Group, including through our website, trade platforms, ecommerce sites, showroom, and customer services.
1. Who We Are
Abbey Blinds Group
One Northgate Business Park, Northgate, Aldridge, Walsall, West Midlands, WS9 8TH, UK [abbeyblind...roup.co.uk]
We operate several divisions including retail manufacturing, trade supply, and ecommerce outlets, and maintain multiple UK-based production and R&D facilities. [abbeyblind...roup.co.uk]
2. Personal Data We Collect
We may collect the following types of personal data:
Information you provide directly
- Name
- Postal address
- Email address
- Phone number
- Job title / business information (if trade customer)
- Order details and product preferences
- Payment and billing details
Information collected automatically
- IP address
- Device and browser information
- Website usage data (e.g., pages visited, time spent)
- Cookies and tracking technologies (see Section 10)
Information from other sources
- Trade account applications
- Public directories and databases
- Lead generation partners
- Customer referrals
3. How We Use Your Personal Data
We use your personal information for the following purposes:
To Provide Our Products and Services
- Processing orders, manufacturing products, arranging delivery and installation
- Providing trade supply and support
- Responding to enquiries and providing customer service
To Improve Our Services
- Analysing customer interactions
- Monitoring website performance
- Enhancing product offerings, manufacturing processes, and customer experience
For Communication and Marketing
- Sending updates about products, services, offers, or events
- Trade partner updates and industry communications
- You may opt out of marketing at any time
For Legal and Administrative Purposes
- Accounts and record keeping
- Fraud prevention
- Compliance with UK law (including HMRC requirements)
4. Legal Basis for Processing (UK GDPR)
We process your personal data under one or more of the following legal bases:
- Contractual necessity – to supply goods or services you have requested
- Legitimate interests – to operate, improve, and market our business
- Consent – for email marketing and non-essential cookies
- Legal obligation – compliance with UK law
5. How We Share Your Information
We may share your personal data with:
- Delivery and logistics partners
- Trade installers or measurement teams
- Payment processors
- IT hosting and software providers
- Professional advisers (accountants, legal teams)
- Regulatory authorities where required
We do not sell your personal information.
6. International Transfers
All data is primarily processed within the UK. If we use service providers based outside the UK, we ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses).
7. Data Retention
We retain personal data only as long as necessary for:
- Fulfilling orders and service obligations
- Warranty and product support
- Legal and accounting requirements
Typical retention: 6–7 years for financial and transaction records.
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (for marketing/cookies)
- Request data portability
To exercise any rights, contact us at:
info@abbeyblindsgroup.co.uk (or your usual Abbey Blinds Group contact)
9. Security Measures
We implement appropriate technical and organisational measures including:
- Secure data storage
- Access controls and authentication
- Data minimisation practices
- Staff training and confidentiality protocols
10. Cookies & Tracking Technologies
Our websites use cookies to:
- Enable essential site functionality
- Analyse usage patterns
- Improve website performance
- Support advertising and remarketing (where applicable)
You can manage cookie preferences through your browser settings.
11. Links to Third‑Party Websites
Our websites may contain links to external sites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date.
13. Contact Us
Abbey Blinds Group
One Northgate Business Park
Aldridge, Walsall
West Midlands, WS9 8TH
United Kingdom
Email: info@abbeyblindsgroup.co.uk
Website: https://abbeyblindsgroup.co.uk